Last updated: 04/05/2026

At Caotica, we want you to be satisfied with your purchase. This Return & Exchange Policy outlines your rights and options regarding returns, exchanges, and cancellations.

1. Returns (Physical Products)

You have the right to return physical items (bracelets, necklaces, and merchandise) within 14 days of receiving your order.

Conditions for Returns:

  • Items must be unused, unworn, and in original condition
  • Items must be returned in original packaging (if applicable)
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Custom-made or personalized jewelry
  • Items made to order
  • Digital products
  • Gift cards

3. Exchanges

We offer exchanges for:

  • Damaged or defective items
  • Incorrect items received

If you would like to exchange a product for another item (e.g., different size or style), please contact us. Exchanges are subject to product availability.

4. Return Process

To initiate a return or exchange:

  1. Contact us at info@caotica_world.com within 14 days of delivery
  2. Provide your order number and reason for return
  3. Wait for confirmation and return instructions
  4. Ship the item back to the provided address

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, refunds will be processed within 15 business days
  • Refunds are issued via the original payment method

Shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Faulty Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos as proof

We will offer a replacement, exchange, or full refund at no additional cost.

7. One-on-One Sessions (Services)

Cancellations & Rescheduling:

  • You may cancel or reschedule at least 24 hours in advance
  • Late cancellations or missed appointments are non-refundable

8. Graphic Design Services

  • Due to the nature of creative work, all payments are non-refundable once work has started
  • Revisions and deliverables are handled as agreed before the project begins

9. EU Consumer Rights Notice

If you are a customer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason, except for exempt items listed above (e.g., custom goods).

10. Contact Information

For returns, exchanges, or questions:

Email: info@caoticaworld.com
Business Name: Caotica

By making a purchase from Caotica, you agree to this Return & Exchange Policy.